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Questions about an order, sizing or a designer? Message us on WhatsApp, email us, or send us the form below.
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Quick answers
More questions are answered on our FAQ page.
How long will my order take?
Made-to-order pieces in stitched sizes take 3 to 4 weeks to prepare, excluding shipping. Unstitched pieces take about 15 days. Pieces marked Express are dispatched within 3 to 4 business days. Delivery time after dispatch depends on your destination.
Can I order a custom size?
Yes. Choose Custom Size on the product page, share your body measurements and your outfit is stitched to them. Tailoring ease is added to your measurements, as is standard practice.
Do you ship outside the UK?
Yes. We ship to the UK, EU, Gulf, USA and more than 50 countries. The shipping cost is shown at checkout. Orders delivered outside the UK may have customs charges on delivery.
How can I track my order?
When your order is dispatched, we send you a tracking number by email or SMS. If you're signed in, your account shows your order status. Checked out as a guest? Send us a request on our Track order page and we'll usually reply within 48 hours, Monday to Friday.
Can I return my order?
Pieces made to your measurements can't be returned for a change of mind. If something arrives damaged or incorrect, contact us straight away. Full details are in our Refund policy.